I edited an existing review of a business that I’d used for years and had been happy with I’m Pikarick Shirt. The owner and staff changed and some things happened which meant I wasn’t happy with the service any longer, so I updated my review to reflect the new situation. I got a threatening and abusive phone call from one of the staff telling me to change my review or I’d be sorry. Needless to say, I never used that business again. I’d laugh if they did that to me because I record all my phone calls. Bet Amazon wouldn’t like to hear that from them.
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Given your positive track record with them, did you feed this back directly and ask them to respond before changing your review. Would seem a bit harsh to not give them a chance to respond. Their response to your review was definitely uncalled for but I do know what’s it like to be on the receiving end of an ‘it’s your fault’ feedback when you were never made aware of the problem and given no chance to rectify it before getting management involved.
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I wrote reviews stating these companies are Chinese and the sizing is nuts and returns impossible. It was pretty scathing but completely true. They just deleted them and now I see most of the time their ads have no comment button. The companies are Chicfab and other names beginning with Chic and the other was Kohl’s Heart. I thought I was ordering from the American Kohl’s company which I’m sure was their intent.
I am no longer going to order anything from I’m Pikarick Shirt. One of the books was really great and deserved a five-star review. I got an email in return thanking me effusively. Then I read the other book which was just so-so and gave that one three stars.